General Information
Shipping / Pickup Information
Shipping:
All in-stock orders will ship the same day (Monday-Friday) if placed by 2pm EST. Bats Plus will contact you if there are any delays. Orders placed after 2pm EST may still ship the same day, but it is not guaranteed. Orders placed after the shipping cutoff on a Friday will NOT ship until the following Monday. There is no shipping done on weekends. Most packages will ship via UPS or FedEx. Bats will normally arrive within two business days. Other items will normally arrive between 1-5 business days. Saturday and Sunday are NOT considered business days by UPS and FedEx. Express options are available on the checkout page.
All orders or shipments of $750.00 or more will be sent with a signature required. All orders under $750.00 are normally shipped without a signature required. If you would like your order to have a signature required, please leave a note when you place your order, contact via email at sales@batsplus.com, or via text message @ 610-209-3205. Otherwise, you will waive your right to sign for your package, and the carrier may leave the package.
Return / Exchange Information
Return Policy:
ALL normal returns must be approved within 30 days via e-mail @ sales@batsplus.com. The buyer will be responsible for the return shipping cost, and will be responsible for returning the items in the condition in which they were received. Any original shipping costs will not be refunded. There will also be an approximate 3 - 3.5% restocking fee in order to cover lost transaction fees from the payment processors. The cost or shipping will also be deducted from the refund.
Any item that is used or unwrapped is not eligible to be returned or refunded under any circumstance, so make sure that you're able to use the equipment before you take off the wrapper or tags. NO EXCEPTIONS.
Damaged, lost, or mis-shipped items:
Bats Plus will be responsible for your order from the time of your purchase, up until the order is marked as delivered by the shipping carrier. This includes damage to the product, shipments that are marked as lost on the tracking page, and any shipping errors by Bats Plus. Please contact sales@batsplus.com, with your order number, about any items that may have been damaged, lost in transit, or shipped in error. All of these issues will be resolved in a timely manner at no cost to the buyer.
In the event that a delivered package is missing, you should check with neighbors or others in the household or contact your local post office or shipping carrier directly, as soon as possible to see if they can help locate the package. If the package was delivered to the incorrect address, the shipping carrier may be able to check the delivery location and retrieve the package for you. UPS leaves a photo of the delivery location on the tracking page.
Bats Plus is not responsible for the mis-delivery or theft of any shipment that is left by, and/or marked as delivered by, the shipping carrier. You will not get a refund or replacement, unless you purchased additional insurance during checkout.
Payments, Cancellations, and Refunds:
Paypal and Credit Cards are preferred payment methods. If an alternate payment method is required, please contact sales@batsplus.com or via text/phone @ 610-209-3205.
Any buyer-initiated cancellation of an order that was paid via Paypal will have approximately 3% of the total transaction value deducted to cover the lost fees. Credit card refunds may also have up to 3% deducted from the total. Credit card orders that are able to be cancelled on the same day as the order will receive a 100% refund.
Item Not Received and Stolen Package Insurance Policy:
Occurrences of mis-delivered and stolen packages are extremely rare. Anyone who plans to try to abuse this policy is welcome to alternatively purchase through the Bats Plus store on the Amazon platform that has more lax policies. This section is for anyone who has purchased insurance during checkout that protects against mis-delivered and stolen packages. In order for your order to be replaced (or reimbursed if the item is out of stock), the following conditions in the bullet points below must be met:
- You must contact Bats Plus directly via e-mail by 11:59PM Eastern Time of the third day (including weekends) that follows the day that the package was marked as delivered on the tracking page. This means if your package was delivered on a Friday, you will have until Monday at 11:59PM Eastern Time to contact Bats Plus. Any claim made after the three-day window ends will be denied.
- The package must be marked as delivered on the carrier's tracking page.
Before contacting Bats Plus, please check with neighbors and other people in your household, as well as secluded areas of your property, since this normally resolves the issue. There is normally a photo of the delivery location on the tracking page that can help.
Warranty Information
Bats Plus will provide a receipt for warranty purposes with all new bats unless otherwise noted in the product description. It will be included with the shipment.
All equipment warranties are manufacturer’s warranties, and all claims should be made with the manufacturer. Claim instructions, contact information, and procedures are outlined on the manufacturers’ websites listed below. Do not return your broken bat to Bats Plus.
If you purchased an item that does NOT come with a warranty, it will NOT be replaced by Bats Plus under any circumstance, regardless of how quickly it breaks or how much it cost. No warranty means no warranty, so don't ask for a replacement. If your no warranty bat does break in a relatively short amount of time, Bats Plus may give substantial discounts on future items to help offset the cost of the lost bat.
Miken – https://miken.rawlings.com/support-warranty.html
Worth – https://worth.rawlings.com/support-warranty.html
Louisville Slugger - https://www.slugger.com/en-us/explore/help/bat-warranty/form
DeMarini – https://www.demarini.com/en-us/explore/help/bat-warranty
Contact Information
610-209-3205 – Text or Call.