Shipping / Pickup Information
All in-stock orders will ship the same day (Monday-Friday) if placed by 2pm EST. Bats Plus will contact you if there are any delays. Orders placed after 2pm EST may still ship the same day, but it is not guaranteed. Orders placed after the shipping cutoff on a Friday will NOT ship until the following Monday. There is no shipping done on weekends. Most packages will ship via UPS or FedEx. Bats will normally arrive within two business days. Other items will normally arrive between 1-5 business days. Saturday and Sunday are NOT considered business days by UPS and FedEx. Express options are available on the checkout page.
All orders or shipments of $750.00 or more will be sent with a signature required. All orders under $750.00 are normally shipped without a signature required. If you would like your order to have a signature required, please leave a note when you place your order, contact via email at email@example.com, or via text message @ 610-209-3205. Otherwise, you will waive your right to sign for your package, and the carrier may leave the package.
Return / Exchange Information
ALL normal returns must be approved within 30 days via e-mail @ firstname.lastname@example.org. The buyer will be responsible for the return shipping cost, and will be responsible for returning the items in the condition in which they were received. Any original shipping costs will not be refunded. Restocking charges up to 10% may apply to cover previous shipping costs and transaction fees.
Any item that is used or unwrapped is not eligible to be returned or refunded under any circumstance, so make sure that you're able to use the equipment before you take off the wrapper or tags. NO EXCEPTIONS.
Damaged, lost, or mis-shipped items:
Bats Plus will be responsible for your order from the time of your purchase, up until the order is marked as delivered by the shipping carrier. This includes damage to the product, lost shipments, and any shipping errors. Please contact email@example.com, with your order number, about any items that may have been damaged, lost in transit, or shipped in error. All of these issues will be resolved in a timely manner at no cost to the buyer.
In the event that a delivered package is missing, you will have to check with others in the household, and contact your local post office or shipping carrier directly, as soon as possible. If the package was delivered to the incorrect address, the shipping carrier may be able to check the delivery location and retrieve the package for you.
Bats Plus is not responsible for the theft of any shipment that is left by, and/or marked as delivered by, the shipping carrier. You will not get a refund or replacement.
Payments and Refunds:
Paypal and Credit Cards are preferred payment methods. If an alternate payment method is required, please contact firstname.lastname@example.org or via text message @ 610-209-3205.
Due to a Paypal policy change on 5/7/19, Paypal will no longer refund any transaction fees after a refund is processed. Any refund via Paypal due to an order cancellation or return that was not due to an error by Bats Plus, will have approximately 3% of the total transaction value deducted to cover the lost fees. Credit card refunds may also have up to 3% deducted from the total. Credit card orders that are able to be cancelled on the same day as the order will receive a 100% refund.
Bats Plus will provide a receipt for warranty purposes with all new bats unless otherwise noted in the product description. It will be included with the shipment.
All equipment warranties are manufacturer’s warranties, and all claims should be made with the manufacturer. Claim instructions, contact information, and procedures are outlined on the manufacturers’ websites listed below. Do not return your broken bat to Bats Plus.
Louisville Slugger - https://www.slugger.com/en-us/explore/help/bat-warranty/form
610-209-3205 – Text or Call.