Return and Exchange Information
Standard Return and Exchange Information:
***Any item under this policy that is no longer in factory condition is not eligible to be returned or refunded since it cannot be resold in new condition. This includes items that have been used and/or have missing or removed factory tags, wrappers, or paperwork. There are NO EXCEPTIONS!!!***
This policy applies to returns and exchanges that are initiated by the buyer for any reason that is not the fault of Bats Plus, such as, buyer remorse, cancellations, the ordering of the wrong size or model, etc… All returns must be approved within 30 days via e-mail @ sales@batsplus.com so that there is documentation of the return request. The buyer will have a shipping label sent via e-mail. Any returns items that are damaged or lost in transit back to Bats Plus will not be refunded, since shipping carriers offer insurance options for those situations. Returns and exchanges that fall under these criteria will have approximate.
Bats Plus does not normally charge a restocking fee, however the cost of shipping and the cost of the transaction fees associated with your payment will be deducted from your refund. The transaction fees are normally 3-3.5% of the order value, and shipping will normally range from $15-30. If you paid for a non-free shipping method, that cost will not be refunded.
Payments and Refunds:
Paypal and Credit/Debit Cards are preferred payment methods on the webstore. If alternate payment methods such as Venmo, check, split payments, gift cards, etc... are required, please e-mail sales@batsplus.com or text/call 610-209-3205 to make arrangements. All payments are secured, and Bats Plus will not save any credit card details on either the website or over the phone.
All refunds will be made via the original payment method used for an order.
Damaged or Lost Items, and Items Shipped in Error:
Bats Plus is responsible for your order from the time of your purchase, up until the order is marked as delivered by the shipping carrier. This includes damage to the product, lost shipments, and all shipping errors. Please contact sales@batsplus.com, with your order number, about any items that may have been damaged, lost in transit, or shipped in error. All of these issues will be resolved at no cost to the buyer, and refunds or replacements will be handled ASAP. Signature Service is available upon request for all orders at no extra cost, so any package that is marked as delivered on the tracking page WILL NOT be eligible for a refund or replacement if it is missing. There are NO EXCEPTIONS!!! If you believe that your package is missing, you should ask other people from your household or contact the shipping carrier or local post office directly so that they can help you locate the package.
Warranty Information
Details regarding the warranty of an item will be noted in the bullet points in the product description of the product page. All equipment that was a warranty will be replaced by the manufacturer, and Bats Plus will not normally be involved in the process. Claim instructions, contact information, and procedures are outlined on the manufacturers’ websites. Do not throw away the receipt that is inside of the box, because you will need it for any warranty claim. Not all items will carry a manufacturer warranty.
Many manufacturers use a barcode sticker system in order to cut down on the number of fraudulent claims. The barcode stickers are normally under the wrapper and stuck to the bat and should be removed and placed onto the receipt. If the sticker is lost, your warranty will be void, and the manufacturer may not make an exception. Warranty information for a bat is normally on a card that's under the wrapper.