Return and Exchange Information
Standard Return and Exchange Information:
This policy applies to returns and exchanges that are initiated by the buyer for any reason that is not the fault of Bats Plus, such as, buyer remorse, cancellations, the ordering of the wrong size or model, etc… All returns must be approved within 30 days via e-mail @ email@example.com so that there is documentation of the return process. The buyer is responsible for the return shipping cost, and will be responsible for returning the items in the same condition in which they were received. Any returns items that are damaged or lost in transit back to Bats Plus will not be refunded, since shipping carriers offer insurance options for those situations. Returns and exchanges that fall under this criteria will carry a 15% restocking charge.
***Any item that is no longer in factory condition is not eligible to be returned or refunded since it can not be resold in new condition. This includes items that have been used and/or have missing or removed factory tags, wrappers, or paperwork. There are NO EXCEPTIONS!!!***
Damaged or Lost Items, and Items Shipped in Error:
Bats Plus is responsible for your order from the time of your purchase, up until the order is marked as delivered by the shipping carrier. This includes damage to the product, lost shipments, and all shipping errors. Please contact firstname.lastname@example.org, with your order number, about any items that may have been damaged, lost in transit, or shipped in error. All of these issues will be resolved at no cost to the buyer, and refunds or replacements will be handled ASAP. Signature Service is available upon request for all orders at no extra cost, so any package that is marked as delivered on the tracking page WILL NOT be eligible for a refund or replacement if it is missing. There are NO EXCEPTIONS!!! If you believe that your package is missing, you should ask other people from your household, or contact the shipping carrier or local post office directly so that they can help you locate the package.
Payments and Refunds:
Paypal and Credit/Debit Cards are preferred payment methods. If alternate payment methods such as Venmo, check or money order are required, please contact email@example.com or via text message @ 610-209-3205 to make arrangements. All payments are secured, and Bats Plus will not save any credit card details.
Due to a Paypal policy change on 5/7/19, Paypal will no longer refund any transaction fees after a refund is processed. Any refund via Paypal due to an order cancellation or return that was not due to an error by Bats Plus, will have 3% of the total transaction value deducted to cover the lost fees.
All items sold by Bats Plus will include any applicable standard manufacturers’ warranty, unless noted in the product description. All equipment warranties are manufacturer’s warranties, and all claims should be made with the manufacturer. Claim instructions, contact information, and procedures are outlined on the manufacturers’ websites, and there are links below. Do not throw away the receipt that is inside of the box, because you will need it for any warranty claim. Do not return your broken bat to Bats Plus.
Many manufacturers use a barcode sticker system in order to cut down the amount of fraudulent claims. The barcode stickers are normally under the wrapper and stuck to the bat, and should be removed and placed onto the receipt. If the sticker is lost, your warranty will be void, and there are no exceptions. All bats include warranty instructions under the wrapper of the bat.
Miken – https://www.mikensports.com/help/help-warranty.html
Worth – https://www.worthsports.com/help/help-warranty.html
DeMarini – https://www.demarini.com/en-us/help/bat-warranty
Rawlings – https://www.rawlings.com/help/help-warranty.html